Return & Refund Policy – Kikis Brilla

At Kikis Brilla, we carefully inspect and package our products to provide a positive shopping experience.

14-Day Damage and Defect Reporting Policy

We do not accept returns or exchanges due to changes of mind, personal preferences, or unwanted items.

Customers may contact us within 14 days of delivery if:

• The item arrives damaged or defective.

• The wrong item was received.

• The product is significantly different from its description.

To report an issue, please provide your order number, a description of the problem, and photographs if available.

Jewelry and Handmade Accessories

For hygiene reasons, we do not accept discretionary returns of worn earrings or used accessories.

Slight variations in handmade products are normal and are not considered defects.

Refunds and Replacements

We will review eligible claims and provide an appropriate resolution, which may include a replacement or refund. When a return is required because of our error or a confirmed defect, Kikis Brilla will cover reasonable return shipping costs.

Contact

Email: kikiserikadrobles@gmail.com

This policy does not limit any consumer rights or remedies available under applicable law. The 14-day reporting period does not override those rights.